Grievance Redressal Mechanism
Strength of the college is the wealth of the student. TIME offers an effective mechanism for student grievances. Grievance redressal cell was constituted in the institute as per the regulations. A Grievance is any discontent or dissatisfaction, whether expressed or not, whether valid or not, arising out of anything connected with the Institute that a student thinks, believes, or even feels, is unfair, unjust or inequitable.
Grievance and redressal cell was established to resolve all day by day grievance of the student through single window, any student with a genuine grievance may approach the grievance redressal committee. Students should submit his/her grievance in proper format.Grievances shall be redressed in a systematic way by involving the respective Department/person connected to that issue.
Objectives of grievance redressel:
1. Linking with a well defined Disciplinary System to make it acceptable to all.
2. All actions should be prompt for better redressal of grievance.
3. To make the redressal process fair, impartial, consistent, with prior warnings and commensurate with gravity of misconduct.
4. Aim should be on prevention of misconduct rather than controlling through punitive measures.
Nature of grievances can be as follows:
2.Administrative Decisions, Services or Facilities
4.Harassment and Discrimination
When ever a complaints/grievance is received from a student it will be recorded .Recorded grievance will be forwarded to the concerned department/ Committee/Person asking them the information about the time required to provide the solution.
Enquire the status of grievance under process periodically.
At the end of stipulated time a report/solution will be collected from concerned department/ committee/Person.
If the grievance is resolved to the expected level of satisfaction, the student/parent is supplied with the solution provided by department/ Committee/Person.
If the grievance is not resolved to the expected level of satisfaction, a detailed report stating the reasons for not arriving at the expected solution will be collected.
If the reason for not resolving the grievance is the insufficient time, the time required will be re scheduled appropriately by looking in to the details and same will be acknowledged to the student/parent
Escalate the grievances/ complaints to higher management if any case, the complaints and grievances could not be handled by the department/ Committee/Person.
Students can resolve their grievances by contacting the the grievance redressal committee
Registered Students can only file their complaint / grievance in the form given below